The UK’s leading CAFM and IWMS software for your facilities, assets and estates
Don’t take our word for it. See what our customers have to say:
The UK’s leading CAFM and IWMS software for your facilities, assets and estates
Gain on average 33% in cost savings with a completely mobile-enabled, risk-reducing, and fully integrated CAFM/IWMS software.
Request a bespoke demo below
3.2
33
200,000
95
Already trusted by companies, councils, NHS trusts and local authorities across the UK
Dashboard & Reporting
A customisable web portal dashboard allows users an at-a-glance overview of current and outstanding works issues, financials and all other information that each particular user needs to know. Automated e-mail alerts ensure that operatives, clients and contractors are kept informed and updated with the information they need at every stage.
Reactive Helpdesk
The Facilities Management CAFM helpdesk encompasses rich, flexible functionality, offering an efficient, high quality and responsive service. Easily accessible and centrally managed, the helpdesk will allow users to log calls efficiently and track their progress through to resolution, ensuring clients are satisfied and that contractors are paid in a timely manner. Via a user-definable web portal, operatives can manage service and maintenance requests, complaints, enquiries or general comments along with works ordering and invoicing. Operatives can raise a work order, purchase order, quote for services or even book a room.
Launch Video: The Building User
Launch Video: Client Access
Asset Management
The Concerto CAFM Software helpdesk seamlessly integrates into select or all aspects of the Concerto asset management system, offering a complete property management CAFM solution under one umbrella. Concerto acts as a central hub for all property asset information with no need for plug-ins.
Modules such as sites, equipment register, estates management, surveys, CAD/GIS, case management, financial management and IFRS capital accounting make Concerto a complete package.
The solution offers flexible, user-friendly functionality with customer definable workflows, intelligent reporting and advanced mobile technology as standard and offers excellent value for money.
PPM
The Concerto Facilities Management PPM module assists with the management of the full life cycle of all planned maintenance tasks, enabling the facilities team to mitigate risk. When the scheduler identifies that planned maintenance work is due, the software will automatically generate work orders. Programmes of planned maintenance work link up to related survey data and compliance documentation such as fire safety logs and floor plans.
Launch Video: Planned & Reactive - Compliance
Mobile Working
The Facilities Management CAFM helpdesk and PPM solutions incorporate all of your mobile working licenses at no additional cost. Users of your buildings can capture helpdesk jobs on the move and your operatives and/or contractors can interact through the mobile application to review and update the status of jobs. Concerto Mobile can also scan and record new data from on-site teams using barcode scanning software. For example, on site FM teams can scan a barcode that has been related to a specific asset, building block, room or equipment.
Document Management
Document management is an essential and powerful component of the Concerto Facilities Management CAFM solution. Data storage and management repository facilitates the exchange of information between operatives, clients and contractors, and provides a central location for all FM related documentation and compliance data. This data may include fire safety logs, legionella certificates, floor plans, surveys (including asbestos, legionella and suitability and sufficiency where required), notes, photos, videos and reports.
Orders and Invoicing
The orders and invoicing feature allows orders to be raised against multiple budgets. Order sheets can be printed and automatically emailed to the supplier. A built-in authorisation facility ensures users can only approve orders to their set security limit. Incoming invoices can be uploaded and linked to the appropriate budget/project.
Works Ordering
The Facilities Management helpdesk works ordering functionality allows operatives to raise work assignments both to in-house maintenance staff and external contractors. Works orders can be raised to an internal contractor via email. When raising an order with an external contractor, the contractor receives an order sheet via email whereby they can quote, and if approved by the system via a pre-set security limit, carry out the work and record their costs and materials back into the system for financial analysis.
“Concerto's CAFM software has been an invaluable resource since we began using it. The cloud-based software allows all users access to the system remotely via the apps on mobile devices. This has allowed us detailed oversight of our compliance-driven activities as well as record and manage new work requests from customers.”
James MitchellSystems and Business Analyst, Nottingham City Council
