Kevan Davey, Director of Concerto, part of Bellrock Group
Integrated software solutions designed to maintain the organisation’s place of operation, need to manage an efficient and compliant facility. In many respects CAFM is becoming part of an enterprise-wide solution of connected software solutions that include accounting, EPR solutions, and human resources platforms. Increasingly systems include a range of modules from help desk, to cost control, asset tracking and property management. Applying mobile technology is also an important feature both for business efficiency and auditing. The addition of functionality for mobile (including BYO devices) streamlines resource deployment as well as enhancing the safety of the workforce and establishing more efficient means of tracking and closing jobs.
The underlying driver for more complete systems is the recognition that there is benefit in having all of the data relating to property and facilities in one place. The most powerful component that CAFM systems can deliver is the reporting dashboard.
Facility managers and estate managers realise how valuable information can be in driving efficiencies, be that for cost or improved user experience. The data not only creates greater visibility on aspects such as compliance, but also transparency of supplier performance enabling more nimble adjustments to be made to service provision as organisational requirements change.
There is an ever-present demand to broaden the functionality, tracking and reporting available from a CAFM system. The Internet of Things creates more integration possibilities, for example with smart building monitoring systems and pressure on workspace utilisation has driven greater adoption of alternative workplace strategies such as hot desking.
The net result is that the organisation knows more about the performance of its facilities services than ever before, and that might change how facilities services are delivered. In this world of ubiquitous data, analysis and insightful management reports surely the long-running argument about facilities management service deliver models may swing in favour of the management model in many cases. Suppliers are selected for their competence, geographic location and suitability for the service required. The transparency that the CAFM system provides means they can be managed against those performance and cost requirements and if necessary replaced by an alternative supplier without disrupting the underlying model. Self-deliverers may find themselves asked to measure and report their own performance, a mechanism for improving standards or a case of turkeys forced to vote for Christmas?
Read the full article >> FMJ – Facilities Management Journal