Concerto Service Desk Software
Accelerate improved delivery & support from anywhere
We operate in 34 different countries and Concerto Service Desk has given us more transparency and awareness of our business. It is an excellent product. ASE Global
The Concerto Service Desk software is a fully web based service desk solution which can be accessed anywhere at any time. It allows companies to successfully manage all reactive business operations within a single, easy to configure and access environment and incorporates a self-service portal which allows users to raise jobs via the web, email or mobile. Concerto Service Desk is a system which allows for efficient use of resources and time, and therefore can offer significant financial savings. This solution requires little or no training and offers customer definable workflows for resolution and to meet your unique business processes. It is currently used for many different types of cases within one centralised desk, for example IT cases, Business Support, FOI and Legal and estates and is currently supporting some of the largest brands in the world, such as BMW, Audi and Porsche.
In addition to the expected features of a service desk, the Concerto Service Desk software offers additional benefits such as automatic email creation and interactive dashboards which ensure people only see what is important to them. It also offers a full audit trail allowing everyone to know what happened and when. A highly configurable reporting environment ensures the reports you need are always available and the system links to both SLA’s for performance management and also to Concerto Mobile for seamless interaction whilst on the move.
Concerto is a very powerful, modern tool. It is intuitive and requires minimal training. Their system is transforming our business and they come highly recommended.
The solution gives managers a helicopter view of how their department is performing which has improved the efficiency of our performance management. The flexibility of the system is a major plus point.
To keep in touch with us and receive updates on our news, services and products, please take a minute to sign up for our newsletter. Once you are signed up we will email you our next newsletter.